In the last week or so we have had a number of incidences in which our customers tried to give us money we didn't ask for. There are lots of services we provide for which we don't charge. That is just a function of there not being a precedent for charging for certain services. Mr. Perri always gave away whatever he could in terms of his time and talent. Even the work he did charge for he gave away in the sense that his prices were on the low end of reasonable.
There also are other things we give away because it seems fair and right or because of a promotion. We started offering free battery replacement for life on our brand of watch when we moved to the Stone location. We believe in those watches. Also isn't it really convenient to bring your watch in for a battery and not have to pay anything? I'd be thrilled if I had free oil changes for life for my car.
So, this man comes in with his
Perri watch for a new battery. I change the battery and give the watch back to him. As he's pulling his wallet out I say, "No charge."
"What? Why? No, here, how much?" he says.
"We offer free battery replacement for life on those watches."
"The thing lasts forever. I have washed it and beat it up and it keeps going and then you don't even charge for the battery? How will you stay in business?"
"Just tell all your friends to come and buy a
Perri watch."
It's really nice to be on the receiving end of someone saying, you don't charge enough and insisting on leaving cash on the counter. One left $5 because we opened his watch and let it dry out! Thanks!
Most retail businesses don't have the opportunity to give things away or fix things for people. This is an aspect of my job I really enjoy.